Refund policy

Acceptance of Terms

This is the Refund Policy for Midline Automotive ("Midline Automotive", "we", "us"). By placing an order with us, you agree to the Refund Policy,  Shipping Policy, Terms of Service, and Privacy Policy (Terms). You confirm that you are authorised to accept these Terms on behalf of the person or entity who is accessing our website and / or purchasing our products.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery if the item returned to us is brand new, unused, not installed, and in its original condition and packaging with all parts included. Please contact us before sending anything back.

• Return shipping is at your cost, and original shipping isn't refundable.
• A restocking fee of up to 15% may apply.
• Sale items and gift cards can't be returned for change of mind.

We do not offer an exchange for products. If you change your mind, you can return your item in accordance with the above change-of-mind policy and can purchase a replacement item. 

Order cancellations

Orders cancelled before dispatch may be subject to a cancellation fee of up to 10%, unless the cancellation is due to our error or a delay beyond the estimated delivery timeframe. Once dispatched, cancellations are treated as change-of-mind returns.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged, or is incorrect, email midlineauto1@gmail.com with your order number and photos or a video of the issue, and we'll work with you to get it sorted. Please notify us of any issue within fourteen (14) days of the damage or defect occurring.

If it can't be sorted remotely, the item will need to be returned to us for inspection, unless we advise otherwise. Once the issue is confirmed, we'll repair, replace or refund any faulty, damaged or incorrect items.

Return shipping: If the issue is confirmed, we'll cover reasonable return shipping costs. If no fault is found, return shipping is your responsibility.

Faults caused by incorrect installation or wiring, modification, accident or water damage, misuse, or normal wear and tear aren't covered. Installation is your responsibility, and we recommend using a qualified auto electrician or mechanic.

Refunds

Approved refunds will be made to your original payment method. This may take a few business days to process.

Your rights

Nothing in this policy limits your rights as a consumer under the NZ Consumer Guarantees Act 1993, Fair Trading Act 1986 (NZ) or the Australian Consumer Law.